******The hotel is in a great location and is clean and comfortable. The outdoor pool and hot tub are nice, although we had to wander around and find them on our own. The property is large and big parts of it are under renovation. I'm sure it will be very nice when it's done, but right now it's difficult to navigate. Our key stopped working midway through our stay. There was an employee nearby who attempted to help us get in with his universal key, but his didn't work either. Then, the people in the room next to us walked up and also couldn't get in. We walked to the front desk and there were multiple other customers whose keys had quit working. The front desk employee insinuated it was because we were all keeping our keys too near our phones. I don't believe that was the case. My biggest problem with this hotel has come after our stay. I had prepaid for the room through hotels.com and knew that I would need to pay a resort fee at stay. I gave them my card upon arrival to pay the resort fee (and maybe put a deposit down for incidentals). Instead, they charged me the resort fee PLUS an extra $249. They claim this was just a temporary hold and will fall off in 2-5 days, but it has been a full week, it is a full charge that has been processed on my card and it's much more than the $50 or $100 charges that are common at other hotels. I am still fighting this battle, so if you stay here, watch your charges carefully.

I rarely leave negative reviews, but our experience at Stoweflake Mountain Resort & Spa on July 2, 2026 was extremely disappointing. When we arrived, our room was 82 degrees. We turned the thermostat down to 60°F with the fan on high and waited over two hours, but the temperature only dropped 2 degrees. After reporting the issue, we were moved to another room, only to find it had a portable air conditioner that couldn’t keep up with the size of the room. There was also a note on the thermostat in that room stating that the central air conditioning was not working due to ongoing renovations. The most frustrating part is that we were never informed before our arrival that the air conditioning was unavailable because of renovations. This is something guests deserve to know in advance, especially during the summer. Beyond the air conditioning issues, the hotel is clearly showing its age. Many areas appear worn and in need of maintenance, with few signs that repairs or updates have been made. It no longer reflects the quality you would expect from a resort. Customer service throughout our stay was disappointing. While we were eventually moved to another room, there was little acknowledgment of the inconvenience or effort to make the situation right. Ultimately, our experience was so poor that we decided to leave the resort that same night and book a room at another property rather than continue our stay. That was an unexpected expense and inconvenience that could have been avoided with better communication and customer service. For the price of this resort, I expected much better transparency, accommodations, and guest service. Unfortunately, I can’t recommend staying here.

This property is definitively NOT a resort by any stretch of the imagination. My stay here easily ranks as one of the absolute worst hotel experiences I have ever had, and the entire property is in dire, desperate need of a complete remodel. Here is exactly why you should avoid this place: Zero Soundproofing: The walls are paper-thin. I could hear word-for-word conversations from the guests in the rooms next door. To make matters worse, I had drunk neighbors being loud and completely obnoxious all night long, making sleep impossible. Severe Hygiene Concerns & Outdated Rooms: Everything in the room was incredibly outdated. I was genuinely worried that the place would have bed bugs because the mattress had zero encasement, and my anxiety only peaked when I spotted blood stains on the sheets. Subpar Food: The breakfast offered was incredibly disappointing and subpar in quality. Hidden Fees: Watch your bank statement. They hide a sneaky $20 "resort" fee from guests, which they do not mention upfront but will absolutely charge you for later on. I would NEVER stay here again, and I wouldn't recommend this place to my worst enemy. The only single positive thing I can say about the entire ordeal is that the front desk staff was friendly during both check-in and check-out. Save your money and go somewhere else.

We stayed at Stoweflake Mountain Resort & Spa for 4 days, and it was a very disappointing experience for our family. There was no housekeeping during our entire stay—no room cleaning, no towel replacement, and no attention to basic room needs. Essential toiletries like body wash were not provided on time. When we requested it, we were told it would be sent, but it arrived only after about 2 hours, by which time we had already finished showering. The beds were also very uncomfortable and of poor quality. We all ended up with backaches and neck pain, which made the stay even more unpleasant and affected our rest throughout the trip. We also had a concerning experience related to my daughter’s sesame allergy. When I asked for a plain bagel for her, the staff initially refused. However, fresh bagels were put out shortly after, which felt upsetting given the situation. At checkout, the staff apologized and told us we would receive a refund due to the issues we faced. Unfortunately, that was later denied. Overall, we left feeling disappointed and unheard, as basic hospitality, comfort, and service expectations were not met during our stay.

So the wife and I had planned a long weekend and booked the Stoweflake. Hadn't stayed here since about 1983...and it still kinda looks like 1983. When we checked in we were put in to a room in the 400 block. The room was tiny, had a space heater in it and the mattress was reminiscent of a sponge cake. Arguably the worst night of sleep in my life. I asked for a new mattress in the am and the woman in the front was great! No problem and they moved us to another room in the 200 block. That room was significantly nicer, the bed was much better and the entire staff was super accommodating. Yes the rooms are outdated and old but they are clean. The other facilities that are open are good...spa, pool, gym, etc. This is just a massive footprint of a building that needs some TLC.