Had a nice long weekend in lake placid. We stayed on a 2 BR suite. The room was spacious, clean and comfortable. We enjoyed the indoor pool, which was busy with lots of other families for the long weekend. House keeping only came by on request, and even then was minimal, just emptying trash and leaving clean towels. One of the reasons we chose this location was the level 2 chargers on site. These were so convenient for charging up over night. We got in fairly early and had no trouble getting one, however when the parking lot filled up, spots were blocked by cars not charging so might be harder to get one later at night.

Came here for a conference for work and was amazed how well organized and clean this facility is. The staff did not miss a beat. The food was delicious and atmosphere was perfect. The rooms were immaculate and beds are comfortable. I look forward to returning.

Great hotel that is clean and has friendly staff. This was our 2nd trip there and both times the youth hockey team was there. Those boys are beyond rowdy. Not enjoyable and this is coming from someone with kids. Their parents have zero regard for their kids behavior. And just to be very clear, the hotel staff did their absolute best with this. They had security and were trying their best to calm these children!

We were here for a couple of days. The manager( I think her name is Christa) was excellent. She had the best customer service, was very caring, and did everything to accommodate us. The hotel was very nice, room was spacious and we had breakfast in the restaurant and that was good. I would definitely come back if I return to the area. Thank you for an amazing stay.

Stay away from room 209. Or just stay away altogether. At first I thought we scored a great deal since we had the corner unit. It was like an apartment. While I was unpacking my husband noticed what looked like lady bugs (Asian Lady Beetles) where the wall meets the ceiling in the living room. The more we looked they were all over!!! It the bedroom, in the kitchen, the hallway entry to our suite. We called the desk who sent up housekeeping. The gentleman was vacuuming the ceiling, but couldn't keep up with it. I wish I took pictures of clusters of them before he started vacuuming. My husband had to help reach the valance where they were coming from...and living behind. There was an infestation. Dozens and dozens of them. While they were vacuuming them I found a fly on the coffee machine too. There was no manager on site and it was Columbus weekend. And the young staff insisted they had No Rooms left. The staff said they called the manager, Kristin, who didn't bother to call us to apologize or offer any solution other than to Sleep there that night and would have a room change the following night!!! I was shocked they don't have an extra room or two for emergencies. There were no vacancies within 150 miles. We were left no option at 8pm other than to drive home which was 5 hours away. All we got was a refund for our stay…and we didn’t stay so that really isn’t saying much. Zero accommodations. No call from management.