Hi. We stayed at the tower at the hotel on 12th floor yesterday. Room and staff great. Room had great view of Lake Michigan. Room could have been a little better. Items needing to be solved or fixed: (1)Pop machine across from the room was completely out of soda. Plus $4 per soda is to much. Maybe $3 is better. (2)Coffee maker is terrible, like 20 years old. Has small 1 inch gauge on the back top side for water measure and you pour what you think is measure on the side but usually overfills cup and make a big mess. It's 2026, buy a single use Keurig and get with it. They work perfect and no mess and around $100. Plus 10x faster. (3)No hot water in shower. Waited 10 minutes and could only get luke warm water. Turned it the other way to make sure it was not on the other side an no it was ice cold, so had it correct but no warm water. Don't believe me. then go look up my name and try that shower in that room. (4)tv remote is junk. you have to get real close or hold it high to get the tv to change channels. Pain in the butt to operate. Spend $10 like I did and get a universal remote that lights up at night and works fantastic form distance. (5)Might want to have somebody working on your reviews also unless you don't care. I went thru them and quite a few dissatisfied people with no response back. (6)Send me something for helping fix your room that needs fixing. Should not have to tell you. Staff at front desk didn't real care on some of the problems and don't think they are fixing it for the next person. Got my time invested here to help you! (7)Love the place. Love to golf The Bear in summer. Great view. Friendly people. But you just have a couple items to fix above and you are perfect and perfect should be the goal correct? Thanks for letting us stay.

The hotel is well run, rooms are large, have great views, and have all the amenities. The pool and saunas in the spa are wonderful. You have to ask to get access to the locker room and has the little sauna's and showers, but it's certainly a nice upgrade. So far the only problem I found is the TV is not a smart TV, old style with pay-per-view, but not a big deal.

Excellent, inviting with beautiful scenery. Staff is friendly and helpful. NiiJii restaurant breakfast was absolutely delicious. Highly recommend the Maple French Toast. If you like a warm cinnamon roll you will love the French Toast. The breakfast potatoes were nicely seasoned with a slight crunch but soft and creamy inside and I usually don't like breakfast potatoes at all. Kudos to Sheri our server and Crissy the manager. We were a bit surprised that the full menu was not available on weekends and one item listed online was not available. However to our surprise, Crissy went to the bakery and brought back a freshly made chocolate croissant just for us. We are totally enjoying our stay and we are not done yet.

I just can't give this place a better rating. Room was fine, but climate control would not make the room any warmer than 68 degrees. We stayed for new years eve. Went to the Aerie restaurant on the top floor. Place was cold, though there were heaters at the tables. Still was cold. Some of the food came out luke warm/cold. It was not, in any way, worth $125 per person. The wine menu was a bit ridiculous with some wine glasses over $25. I guess if the food was better maybe it would make more sense. The sports bar was cozy, but the bartenders were just off. There were a few people in there sitting at the bar flagging down the bartenders to literally beg for drinks. We ended up leaving and had to flag one of the two guys down just to get the bill and it wasn't really that crowded. We've never been to the hotel before, but we've been to a lot of places for new years that require tickets ahead of time and lists. At check-in there was a list of the activities for the night which included fireworks and the suggestion was to go watch from the restaurant we ate at earlier. None of the staff knew if there was a party up there, did we need a ticket, was it full, etc.

Hotel was very nice. Staff was very friendly and helpful. The pools were amazing, its crazy swimming in a warm pool in freezing weather. Awesome experience. Overall had a great time. Will go back.