If I could give this place zero stars I would. DO NOT BOOK HERE!! The front desk check in lady was zero help in even finding our room. She never even checked my ID to confirm who I was. Finally we find our room and the LITERAL WALL IS COMING OFF && the room smelled so bad like pee, I left a coat on the ground and had to end up washing it. Very disgusting place that should not even be allowed to be rented out. They claimed to refund me my remaining days and still have not. Not to mention I TIPPED THEM before seeing the room! I drove 8 hours for this. I’m so pissed. I will be reporting them to better businesses because the fact they are still allowed this misinformation on there “resort” is absolutely ridiculous. Do better Terrance.

I am only rating the hot springs since that is all we experienced. It was ok. I am not a fan of sharing a small pool with so many people that you pretty much bounce off one another. The bathroom/ changing rooms were tiny. Nothing like rubbing bums with someone while dressing. For such a small space, maybe time slots would be better. Also- side note for swimmers- it is a hot spring... wearing a full face of makeup and a gallon of perfume is non-sense. No one wants to smell it, nor do we want to have your makeup melting off next to us.

We went up to Terrace Lakes Resort for a quick overnight getaway and had such a great experience overall. We were able to get a condo thanks to Judy, who was beyond helpful and accommodating — truly went above and beyond for us. The staff as a whole was absolutely amazing. We had dinner and drinks at the bar and loved every minute of it. The locals are so inviting and friendly; it honestly feels like you’ve known them forever. Such a welcoming, laid-back vibe that makes you want to stay longer. The only reason I’m mentioning a concern is because the pool was the main reason we went up to relax. Unfortunately, it smelled horrible, the water was murky, and there were gray/white floating flakes on the bottom that honestly looked like dryer lint. We were so grossed out we didn’t even last 20 minutes — we ended up showering right away because we felt disgusting afterward. That said, aside from the pool issue, everything else was wonderful. We truly enjoyed our stay and will definitely be back. Hoping the pool situation gets addressed because this place has so much going for it!

My siblings and I have gone here multiple years in a row. At times we even rent rooms and stay the night. After paying to swim in their hot springs pool, I went inside with my daughter to reserve a table around 2:00. There were lots of open tables. I only recall seeing one other family sitting there on the main floor. I asked my daughter to go ask for some menus and let them know that there will be15 of us. There young employee at the register spoke up a called across the restaurant to me, “you can’t eat here. You need to make a reservation for a party that big.” I looked around, not seeing a huge lunch rush filing through the doors and filling up all of their tables. The family sitting across from me looked at me in disbelief. I asked if it would be better if we sat in smaller groups are different tables and indicated that we weren’t in a huge rush. She again piped up with a very condescending tone, “I already said you can’t eat here. We won’t be serving you because you already said you have 15 people. You should have made a reservation.” This was so disheartening. The family across from me shared that his friend owns a restaurant in town and kindly suggested we try there. How is it possible that a customer knew how to have better customer/people skills than the employee working in the business establishment itself?! If I had known that they were going to turn us away, we absolutely wouldn’t have wasted money on their business by paying to go to the hot springs this year. This was our third year coming here and we have never had a problem with them. Their food was always well made and the previous staff were wonderful. It was so disappointing. I hope the manager/owner sees this and looks into it. What a disappointment and terrible impression she gave.

Absolutely disgusting! Went up for an overnight visit w/a soak & cabin stay. Staff at check in were rude. The place was a dilapidated mess. The pool bathrooms absolutely wreaked of urine. I was afraid to even touch the floor with my feet. The smell literally made me sick to my stomach. The pool water was uncomfortably hot. The cabin had a dumpster full of trash in front of it and the view outside the window was of more garbage, old tires, cars with hoods up and junk everywhere. The lodge looked like it should be condemned with a wet couch rotting outside in front of it. Literally looked like a junkyard outside. Not relaxing or comfortable at all. The cabin water wreaked and I’m not sure bedding is ever changed. I wouldn’t recommend this place to anyone.