This is our go to hotel in Hilo every time! Overall we love the hotel, good location, no mandatory valet, free drink coupons! The staffs are awesome! We were helped by Luke to check in, great guy! That being said, this hotel has been there for a while, the rooms are clean but definitely aged, needs update and renovation! We got the Jr.Suit with the 2 sides huge windows and great view! My problem is that Hilo is humid, but their bathroom doesn’t have vents or fan, so after a shower the humidity in the room gets bad. Apparently there is also a cockroach problem, my wife and I got sushi to go for dinner at the hotel, while we are eating, 2 cockroaches came out of nowhere from under the table and got into our food 😂 so we had to toss our sushi! They were fast! Oh also not sure why, the toilet they have is kinda funny, reminded me of school toilets. But overall I had a great experience staying here I’d probably give a 4/5 if not because of the roach problem! Would love them to update the rooms!

We booked two nights here because of the proximity to the windward side of the island and Hilo because of our plans to go to the Volcanoes National Park. The hotel is in an amazing location with awesome views of Hilo Bay. It’s accessible to the ocean and has a small pier you can jump off and swim, plus a small swimming pool. There’s a restaurant on site and an additional bar in the main lobby. The people here are very knowledgeable, friendly, and supportive. I’d definitely give the service five stars. Now the issue I’m giving this place 3 stars… the guest rooms are outdated, with furniture that looks very worn and not aesthetically pleasing. You can tell the furniture is over 20 years old. The rooms need an upgrade. For self parking, you have to park in a lot that is also a golf course lot across the street. It’s about 5 minute walk from the hotel. The lot is filled with massive potholes and not maintained. For $15 a day, I expected a better lot. I can put up with the walking but parking in a gravel pothole filled lot isn’t cool.

The food here is really good, and overall we had a great experience, especially booking through Costco. Giving 4 stars overall — removing just one star because the rooms definitely need renovation. The rooms felt old, not very clean, and somewhat poorly maintained. That was the only disappointing part of the stay. Apart from that, the location of the hotel is excellent, and the property looks beautiful from the outside. The amenities are outstanding, and the restaurant staff were extremely good and welcoming. The front desk and overall hotel staff were also polite and helpful throughout the stay. With renovated and better-maintained rooms, this place could easily be a 5-star experience.

The staff were great and the restaurant was good. The views from the oceanfront rooms are good. The hotel was built in 1965, and the design of the rooms are dated. They are clean, and the remodel helped a lot. My main issue is that the AC in our room did not work. They moved us to another room that had a great AC, but was definitely a downgrade in terms of the view. I’m guessing the upper level floors with the rooms that have a good view have more AC issues.

The hotel is nice enough, however there’s definitely room for improvement. If you could do partial stars, I’d give this a 3.5. The room is fine if a bit spartan. The complimentary drink tickets at check in are appreciated. And the staff are all very friendly. However the service from the kitchens, whether that be the lobby bar limited menu or the main restaurant is so slow, not just once but every time I utilized their restaurants. The final day at breakfast took almost two hours to order, get food, and get our bill (it was a larger group of seven but all right off the breakfast menu with no modifications) so I was hustling to finalize packing. Then housekeeping was knocking at my door to check if they could clean 45 minutes before check in, they were nice enough when I explained I was still finishing up but would for sure be done by 11am, but again another delay. I’m glad I did a check out with the agent since I was double charged for my valet parking every day of my stay and getting that fixed took another 20 minutes. They made everything right. But it just wasn’t a smooth process and didn’t end my stay with them on a high note. Everyone was friendly, the hotel was a little dated but clean, it just wasn’t what I was expecting based on the images and description on Hilton’s website.