I wish I could give more stars—Virginia at the front desk absolutely deserves them—but one major hiccup held me back. There was an event in the space between the hotel and the winery, and my corner room (likely the closest to the venue) shook from the music. I was told it would end at 9:00 p.m., but it didn’t wrap up until somewhere between 10:30 and 11:00. At 10:00, the manager on duty said my only option was to move rooms. After being up since 3:30 a.m., packing everything to relocate that late just wasn’t reasonable. My mother, in a beautiful suite at the front of the hotel, had the same experience. It left the impression that selling out the event space takes precedence over guests paying a premium to sleep. Outside of that, the grounds are lovely and the food was exceptional. The rooms and especially the bathrooms could use a refresh, but the setting is undeniably pretty. I simply wish the hotel had reconsidered hosting such a loud event on a Thursday night—or at least enforced the stated end time. What keeps this from a one-star is the staff, most notably Virginia. She was warm, professional, and genuinely delightful from start to finish. If I return, it will be because of how amazing Virginia was.

We did the wine tour and tasting. It was so much fun and we learned a lot about wine. We learned how to use all our senses in appreciation of each wine. Wonderful time spent with my best friend.

Food-10, Massages-10, the way we got treated tonight because we weren’t one of the five people at the pool for the Vineyard Fest-0. If there is an event like this and you aren’t paying to do it, don’t come. You get to use a portion of the amenities. We just wanted to stand by the fire pit and got asked to leave because we didn’t do the Vineyard Fest, which was at the pool. Funny, there was no one there and you asked a guest to leave the fire pit. We used to come a lot but I think we’re done.

Sooooooo to me this is “Georgia nice” no offense. I have a right to say this because I’m from Georgia. Would I come here again? Ummm No. It’s too expensive to have sub par rooms. The bathroom is old, the ironing board is on death row, and the iron looked like it was purchased in 1968.😭😭. The dinner was good I must say. But was it worth it? Sorry not really. It’s just over hyped. Sorry, the cost doesn’t match what you’re paying for. Virginia though is the G.O.A.T.🤩🤩🤩

This place was a disappointment overall for me. The grounds are beautiful and the architecture is nice. My issue is with the value to service proposition of this place. I’ve been very blessed to have been to a couple really nice spa / hotel / restaurant places in my life. I felt that we paid 4 star prices here for 2 or 3 star value. Service was not bad, but not outstanding. Food the same. Our room didn’t have hot water for 2 nights. Called them immediately to fix it and they never did. Truly not a bad experience overall. I just feel like you can spend the same money elsewhere and get a better experience. I must clarify this is for the hotel and restaurant(s). I found the Spa at Chateau Elan to be fantastic and the winery fine as well.