The Plantation Hotel is a very unique property with a lot of charm. The pool was excellent and one of the highlights of my stay. Although many of the other amenities were closed due to ongoing renovations, it's easy to see that the property has great potential and will be beautiful once the work is completed. The biggest disappointment was the lack of drinking water. There was no complimentary water in the room, and the front desk didn't even have bottled water available for purchase. While I was at the pool, I walked to the front desk hoping to buy a bottle of water, but instead I was told to use a vending machine that was about 400 feet away. Having to make that walk in a swimsuit was inconvenient and unnecessary. Offering bottled water at the front desk would greatly improve the guest experience, especially during the renovations. On a positive note, Barbara at the breakfast buffet was wonderful. She was warm, friendly, and welcoming—the only employee I encountered who showed real personality and made me feel genuinely appreciated as a guest.

We stayed here Memorial Day. The hotel itself was nice, although they were under construction due to the recent hurricanes, which is an understandable reason for the worksites around the property. I’m sure that once construction is complete the grounds will be gorgeous. As for the manatee swim everything was phenomenal. We had the pleasure of being led by Celeste and Dan; A fabulous crew! They were personable and kind, and made sure our experience exceeded our expectations. We did get to see a few manatees despite the murky water! We also saw lots of other wildlife including an alligator. They even brought us down to one of the springs so we could snorkel in clear water. Again, the crew was great. I also love that everything was included (wetsuits and snorkels). Would highly highly recommend this experience and hotel. We certainly will be back!!!

Great location. Stayed many times before hurricane here. But hotel rundown. Being renovated. After. Prior hurricane. Locked out of room many times friends and us… instead of painting the fences. They should fix the room locks. All broken. Housekeeping staff most helpful. But front desk staff need to be replaced. Rude. Unhelpful. And argumentative. They are clearly not happy. Management needs to replace. All. We are executive. Members at several hotel groups. Ascend. Pulled out of here. We see why. I would avoid this hotel at all costs. Much better. And nicer options available. Pool empty but some young rude staff. Cam asked us for room no. And made some poor excuse why. 1st rule. If any hotel. Guests come 1st and always right. Heather. Extremely rude. Why she is working there. Have no idea.

Outdated, dirty, and lacking customer service (even the renovated sections)! Motel quality for resort price. We paid $215/night for each room for two rooms for two nights. Booked directly with hotel. This is the price of a decent room in a decent hotel. First, this place is undergoing renovations from a prior flood a few years ago (why still under renovation after so long?) - so expect nothing fancy. There was trash around the grounds and hallways. The sound traveled down the halls into the rooms because of all the tile - expect LOTS of noise. We had to call maintenance because our dresser drawers kept rolling out - they sent someone up to tape the drawers shut (classy!). This place is the quality of a Motel 6! They did not provide full service housekeeping - they only changed towels and did not straighten up or even make the beds. When I asked about this, they said they made this change recently because they lacked staff. But, the price did not change as a result. I argued that I was not informed of this on booking and since they removed this service after I booked the rooms they should charge less. The manager checked with the new owners who said they would not refund anything. Obviously they care less about customer service than making a profit. Sad. When you stay in a hotel, you should have your beds made (they don’t have to change the linens, but at least make the beds).

Great location great staff these guys care about your experience here and it shows. We booked a manatee tour and the crew at the adventure center went above and beyond for us. Truly thrilled with their level of service. They have some construction going on, so it’s not all open as of June 26’. But will be back.