Wow. The hot springs has been really updated! The rooms are average and dated but the actual main attraction the hot springs is top notch! 9 hot spring tubs all with beautiful stone are spread out and range in temps. 2 full size pools also. And a very very cold plunge pool is awesome! They also have a vapor cave with sauna room and steam room. Perfect and again beautifully done. Beautiful flowers everywhere. Even the entrance door to the springs area is beautiful. 2 of the hot tubs are covered overhead . All of them have amazing Mountain Views of Ouray which are truly amazing. Breakfast is like a decent hotel buffet. Get a rate with breakfast of your choice can online to save. They include use of robes and towels for the springs just be sure to leave them in room.

Overall, really happy with our stay. We arrived at 9 pm, and the parking lot for our hotel was completely full. There was a trailer that took up at least 10 parking spots, in addition to the many dirtbikes that were using one space each. 🙄 I feel like there should be a designated area for trailers to park, so they aren’t using most of the parking spaces that are designated for guests. I realize this isn’t really the hotels fault, but it was frustrating. We had to park away from The parking lot and therefore had to unload everything, including our mountain bikes. Besides that, the room was cozy. The bed was extremely comfortable and the shower was great. The TV was on a low table, so not super visible from bed, but that was ok. The rooms are pretty outdated. Had trouble with the toilet flushing. If you want to rent a robe, it’s $5 per robe. The breakfast was the best hotel breakfast we’ve ever had! The lady that was running that area was incredibly helpful and nice. She deserves a raise! We asked for a late checkout, which was an extra $25 for just an extra hour. I’ve never experienced that at a hotel before. We wanted more time to relax since we arrived so late and spent extra time finding somewhere to park our truck. Overall, we had an amazing stay. The hot spring pools were clean and very nice temperatures. The location was absolutely beautiful. We will absolutely book a room here again!

​If you’ve ever wondered what it’s like to stay in a "luxury" roach motel where the building itself seems to actively dislike you, look no further. ​Our room featured a wardrobe the size of a shipping container that took up 25% of the floor plan. Inside this behemoth lived the mini-fridge, the TV, and the "Robes of Hidden Debt." ​The TV doesn’t actually fit in the wardrobe, so you can only see the screen if you are lying perfectly flat on the bed. ​ Most hotels give you a robe. Twin Peaks leases them to you for a $5 "use fee." I’m surprised there wasn't a coin slot on the sleeve. ​The Keurig is a thrill-seeker’s dream. Will you get a 3oz shot of espresso or a 20oz flood of bean water? The machine decides. You just watch. ​ ​There is a price list for every item in the room, presumably because they think you’re going to heist a used hand towel. Since they were so thorough, I’ve decided that anything not on the menu is free. I’ll be taking the sink home. ​To the men, the toilet seats here refuse to stay up. It is a constant battle of man vs. gravity. To the women, you don’t even need to be in the bathroom to know this, because you can hear the rhythmic SLAP of toilet seats hitting porcelain through the walls all night long. It’s like a very gross metronome. ​The Restaurant ​The kitchen is apparently in a different zip code. I watched the waitstaff powerwalking like they were qualifying for the 100m dash. ​The Food was So-so. ​You get a half-gallon of fried pickles and exactly 1/2 tablespoon of ranch. Want more? That’ll be $2.50. At these prices, I expect that ranch to be hand-whisked by a Michelin-star chef. ​The Hot Springs ​They’re... fine? If you can find a pool that’s actually hot. Most of them are a "balmy" 100 degrees. ​ If you love hidden fees, gravity-defying toilets, and being charged for a bathrobe you didn’t ask for, this is the place for you.

Rude and unhelpful front desk staff. The resort doesn’t tell you what your charges are and when you ask for a print out of your folio to better understand what you’re paying for, you’re given an attitude and told that your charges will just show up on the credit card when you leave. If this hotel refuses to print anything under the guise of being “green”, at least email the guests an itemized expected charges statement at check in. It’s not that hard. Besides the unwelcome, constantly bothered attitude from the front desk, this place clearly has shady business practices and it goes hand in hand with the following: 1- Dingy state of rooms (see other reviews for details), 2-The cheap quality serving tools at the breakfast buffet that are either falling apart, melting, burning your hands when using, or just plain missing. In summertime, there is major fly problem in the greenhouse cafeteria around all that food. 3- When it snows, may God help you. The guests are slipping and sliding all over the ground while walking from one pool to another or while walking on the sidewalk outside. My daughter and I slipped and fell on snow/ice and watched countless others do the same. Someone’s going to fall and break something and this place will get sued to oblivion. It’s obvious, the owners have updating some things, (vapor caves and locker rooms are a nice addition), while blatantly ignoring others. This is my third time staying here for the hot pools and the beauty of Ouray but it’s definitely my last. And I’m so dissatisfied with this experience, I can’t let it go without warning others. As a Colorado native for 20+ years, I can tell you that there are plenty other hot springs to visit that won’t charge you $325+ a night for such terrible service.

The outside pool/hot springs area of the resort is gorgeous. Everything is well maintained and the plants/gardens are beautiful. However, our room was gross. When we walked in it was damp-feeling and smelled awful. I can only describe the smell as a mixture of a carpet from a 40 year old Chuck E Cheese and poop. The towels were all dingy and didn’t look or smell clean. Luckily the sheets were clean, but I was still concerned about bed bugs or other pests dude to the overall state of the room. The bathroom smelled like mildew and the carpet in the room was old and dirty. I asked everyone I talked to at the pool if their room was nice, and no one said yes. For how expensive this place is, you’d think they’d want the rooms to be nice. It’s a shame because we loved the pool/springs area and would love to go back, but won’t be returning until they update the rooms. Do yourself a favor and stay somewhere else. You can buy a day pass for the pool area and still enjoy it without having to sleep in a disgusting room.