Our stay at the Silverado was nothing short of incredible. We came to celebrate my 30th birthday and it was perfect from the start. The property is incredibly well-kept and many of the rooms have undergone recent renovations, the staff is wonderful (shoutout to Jason and Charles - they were both unbelievably kind and highly professional), and the views are to die for. The hotel is nicely situated between all of the major wineries, and the property provides on-site transportation around the grounds which came in handy throughout our stay. The team really went out of their way to make my birthday weekend feel special in such thoughtful ways from the second we checked in, and I couldn’t be more grateful for my experience. I will definitely be recommending to everyone I know in the future! Stay here if you can!

I have a wonderful story to share about this special place. In 2018, I had stayed there for a convention on glass packaging. In the rush of my schedule, I left in a hurry to make my flight back home in Switzerland. Unbeknown to me, I forgot to empty the safe in my room and only realized it once I got to San Francisco Airport check-in and couldn't find my passport. I desperately called the hotel who immediately acted, organizing a taxi who drove to San Francisco Airport with a sealed envelope. In it were over two thousand Dollars in cash, credit cards I had left in the safe, my Swiss driver's license and house keys... the cab made it to departures at the agreed gate, in time for me to make my international flight! I was so grateful but also much impressed by the professionalism, the first-class service and high ethics as the hotel manager who made sure she herself went into my room to open the safe and secure all belongings, not a dime missing! This rare exploit is something I'll never forget. It speaks for the high standard if staffing and management of this wonderful resort.

My partner and I had a terrible experience sleeping at Silverado. We stayed in one of the "cottage" rooms which was incredibly disappointing. Unfortunately, we had an issue with our AC unit that caused both my partner and I to miss sleep. It was very apparent the ac unit was outdated and broken. Claiming to be a "4-star Resort" and charging high rates, I'm not sure how they would allow this to happen. When trying to reach out for help, we had no luck. The hotlines are useless. It will take multiple steps to get past automated help before you maybe get to someone that can assist. Other than the customer service and hotel accommodations, the resort, amenities, location, and golf are fantastic... but that doesn't make up for poor customer service.

Room was great and updated, beautiful resort, bar is very nice, close to a lot of nice wineries. Since there are 2 big pools one should be adults only, it was hard to relax by the pool with so screaming kids. The reason for the 2 star review is because of something extremely concerning that happened at check in. We stayed from 8/29-9/1. We checked in and were given keys to room 405, we go and scan the key, and there’s a couple in the room! We were both shocked, and we went to the desk, and we were offered a quick apology and a $25 credit. She said ‘oops, I meant to give you 407 not 405’ The shock hadn’t worn off so we went on with our day but the more we thought about it the more it bothered us, specially how nonchalant the staff member was about it. Thankfully my husband and I are good people, but what if the room was empty and all of their stuff was stolen? What if a crazy man was given the key and a woman was alone in the room? This was an extremely dangerous situation and the staff needs to be more mindful. We were worried the whole weekend about someone walking into our room. I hope whoever stayed in room 405 on 8/29 got a full refund because honestly for them to be walked in on was way worse than us walking in on them.

We stayed here for the weekend in a 2 bedroom suite with another couple. This place is a very popular wedding destination. Nice golf course. Nice grounds. The rooms are spread out all over the very large property and you have to drive away from the main mansion to get to your room which is a big hassle. We have a kitchen good for longer days with family but all the amenities are back at the main building. Off the Silverado Trail which runs parallel to Hwy 29 the main road in Napa Valley