Booked tee time online days in advance. Requested carts. Showed up, no range balls, bought a bucket went to machine then told us they were out. Then instead of offering refund, asked us to wait and watch the tractor and see if/when he’s done collecting range balls. Time for tee time, said no carts, no push carts, asked if we could cancel and said they would charge us a no-show fee of $20 per person if we did

I’ve been golfing here for years and was apart of the junior program when I was little. I love playing this course with family and friends and have spent thousands to contribute to revenue. I am writing a 2 star review today because they took out the porta-potty bathroom on hole 13-14. I get that it is not the most cleanly but it is at least an option having only one bathroom on the course(other than the clubhouse) just isn’t enough.

Heartwell has taken a turn in the last year and a half It was always so organized and clean and the course itself was always maintained so well —now the bathrooms are dirty. There’s pee on the floor because they are not cleaned often and enough, ball machine doesn’t work, there aren’t enough carts and they are overbooking— their tee times are too close together. They do not have enough staff to keep the ball machine full and the baskets back where they belong —only one person on duty at the office so he can’t leave to check on anything. Restaurant didn’t open on time. Just seems like there’s no management and there are staffing problems. We Long Beach, golfers always felt pride when we introduced a friend to our great little course—this time my friends from Monterey California saw it at its worst.

Man, seems like the driving range is closed all the time lately. Normally I wouldn’t care but with the membership prices seemingly increasing every other month, and on top of that providing only medium sized buckets as opposed to the large. I also understand my membership reaches out to all the Long Beach courses but unfortunately I get off work at 7:30 pm and Heartwell is open the latest. Came at 8pm to a full crowd/no empty bays (which is normal) only to be greeted with a Driving range is closed signed on the ball machine. Asked the pro shop worker why there’s a sign and it’s to no surprise “the ball machine is down.” Should just change the name to Disheartenedwell golf course. I’ve come three days this week, Monday, Tuesday and today is a Thursday, and all those days the range was closed. Getting kind of annoying, and would hope I could at least get some kind of compensation/discount on this months membership fees.

Just got golf bag stolen out of my car here. No cameras in the parking lot so I'm pretty much on my own. One of the guys had thick tattoo on his right calf and lighter ones on the left. He was about 5'4" - 5'5" [may be a woman]. Short and fat style. Other guy had large mustache with darker skin color and a dark navy hat with big "S" or similar, about 5'8" - 5'9". One other guy about 5'6" - 5'7" about 200 lbs. They had white Wrangler with black top and white Tesla model Y with black front tint and black wheels. Most memorable is the short guy's calves tattoos. Right calf tattoo very much darker than the left and he or she is short and fat. Per my dashcam, these guys looked like this is their pathetic profession. I don't know how long it'll take, but it's just matter of time I find these 4 guys who stole my bag. Time will be on my side.