Let me begin by saying that the fairways and greens are beautiful. The cart paths are a little rough on the back 9, but overall zoar is a great course with a nice range to practice. The bartender, Payton, is friendly and welcoming and im sure customers love seeing her.
Unfortunately, the front desk worker of zoar, Paul, is the epitome of rude. I may be new to golf, but I am not new to customer service, and what Paul delivered was nothing short of a poor customer experience.
We made it through 3 holes when massive strikes of lightning began regularly. We figured we would be called in because the lightning was happening every 30 seconds and, historically, lightning + golf clubs= dangerous, but I digress. The cart attendant, Joe, wasn't sure about the raincheck policy but referred us to "the grumpy guy up there." To our surprise, there was a man with his arms crossed, looking down at us from the window. When we approached Paul, we explained how we didn't feel safe because there was so much lightning and how we only made it through 3 holes and asked about a raincheck. Paul's response was "well is it raining?" In a very serious and rude tone. It had started Sprinkle, but not rain. I picked up on Paul's annoyed attitude and could tell he was offended and inconvenienced that we were making such a request. I told him we could wait out the storm if he preferred, and he said, "I dont want to stay here that long." Paul agreed to pro-rate us, asking if we EACH would like to be pro-rated (yes, Paul, because we EACH paid you 🫠). He reluctantly gave us a $13 voucher. My golf partner and I weren't looking for a handout, he couldve simply explained the raincheck policy, told us our options, ANYTHING other than being rude and dismissive. Paul was so put out by the request he forgot that he is an employee and should have respect for the public. What a shame that Paul is the first person potential golfers talk to on the phone to schedule a tee time and the first person they see when getting to the course.
If we weren't familiar with other kind and valuable employees of Zoar, we wouldn't be back. What a disappointing experience.