I cannot express how disappointed I am with Desert Willow staff. I don't know if you had a recent change in management or the Home Owners Association held a new election and put new people in charge or what, but I can tell you that there has been a noticeable decline in the experience over the past few months. I have been a LONGTIME patron of this course but will not play there again. The past THREE visits her have been an absolute abysmal experience. Today was the final straw for me. On a VERY slow afternoon, I was able to walk on and play as a single. It took me 40 minutes to play 7 holes, then 35 minutes to play the last two on the front 9 due to a back-up ahead of me. When I did make the turn, there were 3 groups still waiting to tee off. The ranger who came out after noticing the delay 15 minutes into the wait did nothing to speed people up, move people along, or correct the issues. After waiting for 34 minutes and adding an additional 2 groups behind me in que for the par 4 10th hole, I had had enough and called it a day. When I explained to the guy in the pop-up tent that I played 9 and why, he just said "yeah, I heard". I asked if he would refund me the difference from 18 to 9 and he laughed. Literally, laughed, saying that was against policy. I retorted that according to their policies posted on their website, players are to maintain a pace of 10 minutes per hole, and if they exceed that, players will be asked to skip holes to regain their position on the course. He said he had no control over that. At a time when your pro shop is closed and operating from a pop-up tent, your restaurant/bar remains closed since JUNE, and the BEST THING about the course is the cart girl, you do not deserve to have my money. If players are looking for a similar cost and skill level courses, I recommend Eagle Crest or Durango Hills Golf Clubs, in Summerlin, or Chimera Golf Club, in Henderson.