When we met with Ms. Tanya, the former manager and head chef there a few months ago to plan hosting our annual family reunion there we had such high hopes. Ms. Tanya curated a menu tailored to our liking, set a price point for the food and we signed a contract for everything that included food, wait staff service charge, as well as the room rental facility charge. A week before our event I got a text from someone asking what our menu would be. I explained Ms. Tanya had all that info, but they informed me she was now at one of their properties in Florida. This worried me but we waited for the weekend to arrive. We had events there on Friday, Saturday, and Sunday morning. The largest event we had was our sit down evening reception at 5pm Saturday and it was also the largest failure on so many levels. For starters, there was another event in the room adjacent to us that included music being played. The problem was, there was only one of those old school accordion style movable “walls” separating the rooms so it was essentially the same as if the music were being played in our room. We couldn’t hear ourselves speak. Thankfully their event only overlapped ours by an hour, but how someone overlooked this, I don’t know. While it was about 95 degrees outside that day, it was 85 degrees INSIDE the facility! It was so hot, people’s faces were literally pouring down sweat. The room is very big and has high ceilings but there are only two small AC units installed in the room. The outside temperature plus the amount of people in the building were too much for the units to keep up with. This brings us to service. Upon arrival to this extremely hot room there was no water or any type of beverage available on the tables. It took a very long time for our guests to get beverages. As you can imagine, everyone wanted something to drink right away in the sweltering heat. Our dinner was setup buffet style and the first food was brought out around 5:45 or so. There was only enough food for the first three tables to be served…about 20 people out of 120! The refill pans were not ready. I don’t know if the kitchen staff was behind because there had been another large party held in the room next to ours or what, but it was about 8pm before enough food had been brought out for all of our guests to have been served. We’ve been having our family reunion for 49 years and this is the first time we’ve ever had an issue with food not being ready for everyone. The manager and his wife were onsite that evening. I spoke with him and explained that our section of the family hosts the reunion every 9 years and this was an embarrassment. He agreed that everything was sub par, although he did try and slightly blame us for the delay in food. He said they wanted to bring the food out at 5:00 and we asked for the food to be served at 5:20 or 5:30 and that we wanted food at three different intervals through the evening. Who does that? Since our event was starting at 5pm, we didn’t want food being brought out at 5 so as to allow for people to arrive and get settled. We wanted everyone served initially and then people could get seconds throughout the evening if they were available. I mentioned that it seemed they were lacking in management since Ms. Tanya was no longer there to ensure things ran properly. At the end of our conversation I asked him to take a look at our contract and think about if he was proud of the service and product they delivered today. If it was, leave the contract as is, but if it wasn’t, adjust it. He then went on to say how he was already taking a loss on the food and I reminded him that his own employee was the one who set the prices for the food. In the end, he really dropped the ball, as he was the primary manager left, yet he didn’t do anything to rectify the absolutely unacceptable experience we had. I have never dealt with someone in customer service who essentially gave the equivalent of a shoulder shrug to all of the mishaps. Not worth the thousands we paid. Please take your money somewhere where it will be valued and respected.