Extremely Disappointing Experience – Unprofessional Management
I was hired to cater a wedding at this venue, and unfortunately, the experience was far below any reasonable professional standard.
To begin with, we were required to use the venue’s staff and were not allowed to bring our own. We paid in full for a specific number of waiters, yet the venue failed to provide the agreed-upon amount. As a result, we were short-staffed during a major event, creating unnecessary stress and disruption.
When this issue was brought to management’s attention, the response was shocking. Instead of addressing the problem professionally, the manager, Jose, was dismissive, argumentative, and even laughed off the situation. We were unfairly blamed for an issue that was entirely the venue’s responsibility, despite having paid for the service in advance. There was no accountability and no meaningful attempt to resolve the matter.
From that point on, the treatment we received from the management and staff—particularly Jose—was consistently disrespectful and unprofessional. Requests were either ignored or handled reluctantly, as if basic cooperation was a favor rather than an obligation to a paying client and vendor.
We have been in the catering industry for many years and have worked at countless venues and events. This was, without question, one of the worst experiences we have ever had. The lack of professionalism, poor communication, and dismissive attitude demonstrate a complete misunderstanding of basic customer service.
Instead of working collaboratively with vendors and families, this venue appears more interested in controlling the event and “teaching” others how it should be run, regardless of the client’s needs or agreements.
In summary, if you are a caterer or a family planning an event and want reliability, professionalism, and peace of mind on an important day, I strongly recommend looking elsewhere. If you are looking for stress, uncertainty, and poor service, this venue will unfortunately deliver.
Very disappointing experience.