Stayed there for the Rut Run. Wonderful hotel and service from front desk , valet, concierge and housekeeping was outstanding. Everyone was super friendly and totally gets the concept of customer service. The location couldn't be better for the run.

We stayed here for a day during our Yellowstone and Grand Teton trip, and while the check-in experience with the front desk and bell boy was excellent, our overall impression was ruined at checkout. After leaving, we were hit with a surprise $4.50 charge. When I contacted customer service, a person named Jeff claimed it was for a water bottle from the room. This is absolutely false — we never used or even noticed any such bottle. We carried our own water the entire trip. His explanation that “the bottle was on the table, not in the fridge” makes no sense, and frankly comes across as an excuse to justify an unjustified charge. It’s shocking and disappointing that a place with otherwise nice staff and a serene environment would spoil a guest’s experience with such petty, dishonest practices. Pros: Nice front desk and bell boy service, calm surroundings. Cons: Very limited vegetarian food options, and worst of all — hidden charges after checkout. Lesson learned: Always take photos when you check in and out, because there are bad elements that try to take advantage. This was the worst checkout experience I’ve had in years of traveling, and I would not recommend this hotel to anyone who values honesty and transparency. BTW poor rating because of billing customer service

The mountain itself is great for advanced level to expert level skiers, but the prices here are egregiously expensive. Their lift ticket prices on poor weather days are like $300/day, and it goes beyond $400/day on good days. You can't get on the gondola to access the entire mountain less you pay another $100. You can't even get lunch at the mountain without making a reservation for lunch at the top of the ski hill. The hotel prices at the resort also start at about $700/night and there are no public transit options in town, so you have to pay the excessive rate or pay for an expensive rental car and an expensive hotel/airbnb in town.

Big Sky Ski Resort is AMAZING! I have skied here before, and it has incredible terrain and beauty. Today in September I am here to do some hiking and take the lifts up. I want to give a special thanks to Calvin and the entire crew at Big Sky. EVERY single person I encountered (lift operators, ticket booth, etc.) was WONDERFUL! The employees here are world-class. Big Sky Ski Resort is lucky to have them, and they should be rewarded for every 5-star review posted. They are all incredibly kind, smart, helpful, friendly, knowledgeable, and hard-working. I had a mishap, and Calvin and his crew handled it so beautifully. I was able to truly enjoy my visit here because of them!

Beautiful views. I highly recommend taking the lifts for the views. We went with young children as little as 3 years old and felt completely safe. I wish we could have explored more or did some hiking. Maybe when the kids get a bit older.