We had a horrible experience at this hotel. Upon arrival, we waited nearly three hours for our room to be ready—even though all of our club teammates, who arrived up to two hours after us, were promptly checked in and given rooms. Every time we asked the front desk, we were told, “20 more minutes,” which turned into an hour and a half of waiting with no real update. We requested daily housekeeping services at check-in, but none was provided on the first day. When we inquired, they claimed it wasn’t noted and then assured us we were signed up for it moving forward. Yet again, the next day, no room service. I asked to speak with a supervisor, but no one ever followed up. While the location of the hotel is great, the customer service was seriously lacking. For the price we paid, the experience fell far below expectations. Honestly, I would have preferred to stay at an Airbnb for half the cost and likely better service. We have one more night and nothing would resolve this issue but want everyone to know there are better options in the area. I’m pretty sure a general manager will leave a comment apologizing and thanking me to help better them but with all the bad reviews it’s obvious nothing has been done

Service and employees were all fantastic. Property was very nice - great views and a solid restaurant. Loved the outdoor lounges Bed was comfortable. Room was a little weird. Ceiling light in one corner over nothing - horrible light bulb. No table to sit at - one armless chair and tiny side table. Balcony was very small but fine. Oh and the top cover on the bed had hard spots woven into it - hard to explain - uncomfortable to lay on. Oh and very interesting nightmare property next door with open abandoned rooms and decaying restaurant (like a zombie movie set)

This place is wonderful. From the lobby to my room, it's decorated and furnished very nicely, and the view from my balcony is breathtaking. The food is delicious. I got a macadamia nut banana coconut pancakes, very good choice. The room also came with two water bottles, which is nice. There was an issue with check-in, but the staff resolved it with politeness, finesse, and determined resolve until they were able to fix the issue. I'm very glad I chose this place to stay.

Nice, upscale hotel. The lobby is open air and the back lot near the bay is gorgeous. The rooms were nice though the hotel is a bit dated. You get several free drinks which was nice. They only have valet parking unfortunately, and any other parking is down in the park. Explore the park down the street as it is very pretty.

This hotel claims to be the best on the Big Island, but my experience was extremely disappointing. At check-in, the front desk messed up and said our reservation was canceled, and it took a long time for them to find it again. Then, even though I requested housekeeping in the morning, I came back in the evening to find the room completely untouched. To make matters worse, after check-out, they charged me again by mistake. When I contacted the hotel, they admitted it was their fault but refused to refund me, only offering a “credit” instead. What kind of hotel makes customers pay for their own mistakes? The facilities and environment are very average, definitely not worth the hype. I would never stay here again and do not recommend it.