This Westin Resort & Spa is a great location that is very family friendly. Great staff, lovely location. The rooms are a bit "dated" but roomy and very clean. My only reservations are that as a person with mobility issues, the rooms we were assigned required a lot of walking which I cannot do, we had to request (and got lucky) finding a ground-floor room because they have no elevators on the grounds and also, the beds are about 3 feet off the ground so I had great difficulty getting in and out of bed. But for folks with no physical limitations this place is great, and reasonably price because if you include breakfast (versus earning points) you save money -- and they offer a very generous and nice buffet brunch spread.

2/5 – Disappointed by the Condition. We recently stayed at the Westin Rancho Mirage Golf Resort & Spa, and while the staff was friendly when we actually interacted, the overall experience fell short of expectations. I used to come here when I was younger and loved it so I was excited to change from our normal hotel of choice to this with our kids. The room itself was noticeably rundown. Attached are a few photos showing mold in the bathroom, including around the shower bar, air vent, and floor seams. This wasn’t just cosmetic wear, it pointed to a lack of proper upkeep. One of the balcony chairs was so worn it felt unsafe to sit on and looked like it was warped and about to fall through. We used a towel on the stucco ledge to sit on instead. We also had an issue with service. We requested silverware three separate times, and no one ever delivered it. Eventually, we had to walk up and get it ourselves. Thatwas minor but still, it was frustrating. To be fair, the staff we interacted with were all very polite, and the property grounds were lovely. However the rooms seriously need renovation, and maintenance appears to be lacking. Overall, it was just okay—we expected more from a Westin and I was seriously hopeful for a better experience.

Our first impression when we got there was pretty terrible. It was Father's day and the pool was filled with people that appeared not to be resort guests. They had brought in large personal coolers, radios, food, and threw beer cans all over the pool area. The gates were left open so people could freely walk in and out. The staff didn't seem to mind. The deck and cloudy water looked so filthy that we decided not to swim and went to the adult pool where there were at least less beer cans in the skimmer and on the deck than in the family pool. The next day however, it was clean, quiet, and appeared to be back to resort guests only at the pools. The rec room had some issues with broken machines and the slides opened late, but overall the rest of the stay was pretty pleasant so I was glad I didn't have the urge to demand a refund at the front desk for false advertisement anymore. Day 1 of our stay I would've given this resort -3 stars and Day 2&3 I would give it 4. The rooms were nice and the resort ground were well-maintained. Staff was courteous and friendly.

I had the opportunity to stay at this resort after being hired by a client to do some work at a conference there. Let's just say I felt bad for the client. The restaurant service was slow at best. If you are looking for water late at night because you are thirsty forget it. There are no vending machines...... except for the first aid vending machine. We had to go to front desk and be offered room temp water bottles that they stock the rooms with. The food was meh at best. Evidently there is a "secret window" behind the restaurant where you can get drinks, but not only does it close at 11 but that is the Room Service station as well. So if they are out delivering Room Service then there is no one there. Shout out to the ONE server who spoke to us as we stood there for over 15 minutes and got our drinks for us and gave them to us for free because she could see how bad it was. All in all, our experience definitely did not warrant the price of the room even though we didn't pay for it. I've stayed at Best Westerns with better service and food..... and they didn't have a kitchen.

Thank you to Lorina and Elba for accommodating my last minute stay during a holiday weekend. Check in was busy, but the wait time wasn’t long. Jay at the front desk was friendly and efficient. He took the time to explain the amenities was even apologetic about the busy lobby. This is our second time staying at the property and the views never fail. The whole place was clean and quiet. I love that this hotel is dog-friendly, we were able to bring our pup with us. Our room was clean and spacious with an amazing view of the golf course. We had enough towels and even had all toiletries just in case you forgot some items. We can’t wait to go back. The Westin in Rancho Mirage will be our go-to hotel whenever we are in town.