Our first impression when we got there was pretty terrible. It was Father's day and the pool was filled with people that appeared not to be resort guests. They had brought in large personal coolers, radios, food, and threw beer cans all over the pool area. The gates were left open so people could freely walk in and out. The staff didn't seem to mind. The deck and cloudy water looked so filthy that we decided not to swim and went to the adult pool where there were at least less beer cans in the skimmer and on the deck than in the family pool. The next day however, it was clean, quiet, and appeared to be back to resort guests only at the pools. The rec room had some issues with broken machines and the slides opened late, but overall the rest of the stay was pretty pleasant so I was glad I didn't have the urge to demand a refund at the front desk for false advertisement anymore. Day 1 of our stay I would've given this resort -3 stars and Day 2&3 I would give it 4. The rooms were nice and the resort ground were well-maintained. Staff was courteous and friendly.

Beautiful setting, big hotel surrounded by a manicured golf course. Room was spacious, the pools are big and heated, especially the main one by the slides. The adult pools were not as cleaned as expected, we also noticed the landscaping around the pools needed some work. Service wasn’t the best, it was hard to find food within the hotel. The main restaurant is overpriced and the Fire Lounge offered a small bites/menu only. Fortunately we found the Chef’s secret window and had good burritos even tho we had to wait 20 min as the server was delivering room service. Also disappointed that they only have breakfast buffet on weekends! For such a big resort I was expecting more staff and more dining options.

This Westin Resort & Spa is a great location that is very family friendly. Great staff, lovely location. The rooms are a bit "dated" but roomy and very clean. My only reservations are that as a person with mobility issues, the rooms we were assigned required a lot of walking which I cannot do, we had to request (and got lucky) finding a ground-floor room because they have no elevators on the grounds and also, the beds are about 3 feet off the ground so I had great difficulty getting in and out of bed. But for folks with no physical limitations this place is great, and reasonably price because if you include breakfast (versus earning points) you save money -- and they offer a very generous and nice buffet brunch spread.

We will give five stars! Westin brand is reliable and we are huge fans of their style and structure. This particular property slightly dated. But the kids enjoyed the water slides and we enjoyed the pool area. Ground are very nicely kept and it’s beautiful to walk around! Staff and everyone on-site, amazing. Thanks for hosting us :)

First of all, the resort building and grounds are beautiful — truly stunning. However, that’s where the positives end. The room was dirty, and the sheets had visible stains. The next day, housekeeping never came, and we had to request service ourselves. The pool area was disappointing as well — the cabanas were filthy, and there was no bar open at all. If you book through Expedia or similar platforms, be aware that the hotel will still charge you an additional $50 per day for pool service and a resort fee. The restaurant was another letdown — the food was poor, and the staff seemed underqualified. To top it off, the adult pool was closed for a private event without any notice to guests. Aren’t we guests too? Such a disappointing and frustrating experience.